Privacy Policy

1. Information We Collect

We gather information in the following ways:

a. Information you provide directly

• Name
• Email address
• Phone number
• Shopify store URL
• Payment and billing details
• Support communications
• Content you submit (e.g. message templates, customer lists)

b. Automatically collected information

When you interact with our Services, we may automatically gather:

• Log data (IP address, device type, browser, timestamps)
• Cookies and similar tracking technologies
• API usage data

c. Information from third parties

We may receive data from third-party platforms you connect to BlynkBot:

• Shopify
• WhatsApp Business API (Meta)
• Payment processors

2. How We Use Your Information

We use the data we collect to:

• Deliver and enhance our Services
• Authenticate and manage your account
• Handle billing and subscription management
• Provide customer support
• Enable WhatsApp messaging via Meta's Business API
• Detect and prevent fraudulent activity
• Send transactional notifications
• Understand usage patterns and improve our platform

We do not sell your personal data to any third party.

3. Legal Basis for Processing

Where applicable, we rely on one or more of the following legal grounds to process your personal data:

• Fulfilment of a contract
• Legitimate business interests
• Compliance with legal obligations
• Your consent

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Store your preferences
• Analyse platform trends
• Monitor user behaviour
• Maintain core site functionality

You can adjust your cookie preferences through your browser settings, though doing so may limit certain features.

5. How We Share Your Information

a. Service providers

We may share data with trusted partners including:

• Shopify
• Meta / WhatsApp Business API
• Payment processors
• Analytics providers
• Hosting and infrastructure providers

These parties are contractually bound not to use your data for any other purpose.

b. Legal and safety obligations

We may disclose information when required by law, to enforce our Terms of Service, or to protect the rights and safety of our users or others.

6. Data Storage and Security

We use industry-standard security practices to protect your data, including:

• Encryption in transit (HTTPS)
• Strict access controls
• Secure data infrastructure

No system is completely immune to risk, and we cannot guarantee absolute security.

7. International Data Transfers

BlynkBot operates across multiple regions. Your data may be transferred to and stored on servers outside your country, including in jurisdictions with different data protection frameworks. By using BlynkBot, you consent to such international transfers.

8. Your Rights

Depending on where you are located, you may have the right to:

• Access and obtain a copy of your personal data
• Rectify inaccurate information
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time

To exercise any of these rights, contact us at waleedahmad9700@gmail.com. We will respond to all requests within 30 days.

9. Children's Privacy

Our Services are intended for users aged 13 and above. We do not knowingly collect personal data from children under 13. If we discover that a child under 13 has provided us with personal data without parental consent, we will promptly delete it.

10. Third-Party Links

Our Services may include links to or integrations with third-party websites and platforms (such as Shopify, Meta, or others). We are not responsible for the privacy practices of those third parties and encourage you to review their respective policies.

11. Data Retention

We hold onto your personal data only for as long as needed to provide our Services, meet legal obligations, resolve disputes, and uphold our agreements. Once data is no longer required, it is securely deleted or anonymised.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted here with an updated "Last Updated" date. Continued use of our Services after changes are published constitutes your acceptance of the updated policy.

13. Contact Us

Questions, concerns, or data requests? Reach us at waleedahmad9700@gmail.com.